Implement and monitor all corporate marketing programs.Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.Specifically, you would be responsible for performing the following tasks to the highest standards: The legendary Casa Marina Key West, Curio Collection by Hilton is nestled along the southern edge of the island – overlooking more than 1,100 feet of beach reserved exclusively for hotel guests.Ī Director of Front Office is responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Īs a Director of Front Office, you would be responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Since welcoming our first guests on New Year’s Eve in 1920, Casa Marina Key West, has remained a landmark of the grace, charm and tranquility of Old Key West. Due to a recent promotion, the Casa Marina Key West, Curio Collection by Hilton is looking for a new Director of Front Office!
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